Stand Out and Sell More
How to win with empathy?
As small businesses grow, they start developing a loyal clientele, customers returns so often that you begin to know them almost without realizing it.
I have noticed that one of the biggest advantages small businesses have is the ability to get closer to their customers. Unlike big companies with a massive client list, small businesses thrive because people come back after finding something they truly need or value about you.
The key insight here is that you may know your customers, but you won’t always remember every taste or preference. This is why is essential to start thinking that using empathy with your customers is powerful because it will help you stand out against competitors.
Start Practicing Empathy
You can start empathy with your clients at any moment, begin considering:
- Listen Actively: Don’t just hear the feedback, show that you have listened and apply it on their next purchase.
- Personalize interactions: Remember their names, follow up after a purchase and send a thank you email.
- Be honest: If something goes wrong apologize sincerely and provide a solution.
- Celebrate your clients: Share stories, share client’s reviews and show how you contribute with the communities.
Practicing empathy transforms you from just another vendor into a trusted partner, and trust always translates into bigger sales.
